October 2, 2015

Trust us, as mechanics, we know more about your car than you do, but that doesn’t mean you can’t be in the loop with what’s going on with your vehicle. If you’re due a car service, taking your car for a WoF, or leaving your vehicle in for some specific repairs, then make sure you ask these three following questions before you hand over your keys.

Approximately how long will this take?

This might seem like an obvious question, but you need to be specific when asking about this. The job itself might take 45 minutes, but that doesn’t mean you can just pick it up in an hour. What if the job takes 45 minutes, but your Mechanic can’t look at it until next week? Can you wait until then? Is your vehicle roadworthy until then? How before you get your car back is different from how long the actual job will take, and it is something you need to know.

Do you provide a courtesy car?

What will your life be like without a car? How you going to get to work? How do the kids get to school? How will you get to your yoga class on time? Public transport in New Zealand isn’t exactly known for its reliability, so you’re going to need your own vehicle to get around. Ask any Mechanics if they provide a courtesy car while yours is in the shop. If not, then make sure you have enough time to organise one for yourself. Borrow a friends or steal your mums!

Do you provide an estimate?

Good Mechanics should be happy to provide you with an estimate for any work before they start. It differs between mechanics and the repairs necessary for your vehicle, but most times estimates are free. If your vehicle needs some serious work, and new parts need to be ordered and installed, then your bill may be higher than expected. It’s always a good idea to check beforehand on the different ways you can pay. An instalment plan might be an option with your local mechanics.